Shamelessly stolen from an online forum:
acknowledge the problem
apologize
make an effort to correct
look into ways it doesn't happen again
ask for another chance to earn their business
NEVER BLAME SOMEONE ELSE
THE CUSTOMER IS ALWAYS RIGHT
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I'm tired and this week hasn't been the greatest week ever. This will be a short post. Here are some more quotes from Lost: ...
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The first day of Pugfest is something that I will remember for the rest of my life. A few hilarious things happened, but I’m going to sta... -
Thursday, May 14, about 7:50 a.m. as we are rolling out of town: Me: “Guys, I’m turning over a new leaf. I’m trying to be a better person.” ...
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